Terms and Conditions
By purchasing goods from SIMSmartPrepaid.com you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. They do not affect your statutory rights as a consumer. These terms describe the basis for purchase by you and sale by us of the products described on this web site.
SIMSmartPrepaid.com reserves the right to refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. SIMSmartPrepaid.com also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving debit card or credit card details on our secure server you the consumer is bound and contracted to complete the sale.
Registered Company
SIMSmartPrepaid.com is a brand owned by SIMSmartPrepaid.com Ltd. SIMSmartPrepaid.com Limited is a UK registered company number 7349511.
Orders
Please ensure when placing your order you have selected the relevant zone and bundle size that you require, and review this selection again at the Checkout. SIMSmartPrepaid.com Limited cannot be held responsible for incorrect bundles being loaded if this information is selected incorrectly by the customer, and no refund or replacement will be offered.
Payment Method
We take all reasonable care to make our site as secure as we can. SIMSmartPrepaid.com take credit card orders from most major credit cards (Solo, Switch, Visa, Delta, Mastercard). All of our transactions are processed through Adyen and PayPal.com using a secure encrypted server and all funds are received by Ritesim.com Ltd London who are responsible for the delivery of service. For questions related to your payment Ritesim can be reached via contactus@ritesim.com and +44 208 387 5520.
Handling Complaints
We will in every case acknowledge complaints within 2 working days. We will in every case advise the consumer how we plan to resolve the complaint. We will in every case keep the consumer informed throughout the process and do everything we can to come to an agreeable resolution.
External Sites
SIMSmartPrepaid.com Ltd cannot be held responsible for the content of any of our sites we have linked to and all links are made in good faith.
Contact Details
Our details are: Cellhire USA LLC, 3520 West Miller Road, Suite 100, Garland, TX 75041, USA. Please note that we handle customer queries in writing only.Customs or import duties are levied once the package reaches the destination country. For certain destination countries, SIMSmartPrepaid.com may elect to estimate and collect an import-fees deposit during checkout. These funds will be used to pay import fees on your behalf to the appropriate authorities, when your package reaches the destination country. If applicable the estimated import-fees deposit will be displayed in the order summary in the checkout.
If an estimated import-fees deposit is not displayed in the checkout order summary, additional charges for customs clearance will have to be borne by the recipient. We have no control over these charges and cannot predict what they might be. You hereby authorise SIMSmartPrepaid.com to request and obtain this information from such government authorities and agencies as SIMSmartPrepaid.com considers necessary. Further, you agree to provide any such information to SIMSmartPrepaid.com upon request.