Frequently Asked Questions

Below is a list of the most common questions that we receive. Please read this list before enquiring for further help.

  • How does it work?

    • We provide you with a SIM card which works in any unlocked data only device around the world to access the internet. Simply top it up here on the portal with a prepaid data bundle of your choosing, then select the zone you will use it in and the size of the bundle you require. This bundle will last for 30 days, and then you are free to top it up again as many times as you wish.

  • Do I need to register or to activate the SIM?

    • No registration or activation is required with this SIM. Just purchase a data bundle of your choice on this portal, and then insert the SIM into your device to start using the Internet.

  • Phone Unlocking

    • Please check that your device is not locked to your current provider. If you aren't sure if it is then the simplest way to check this is to put a SIM card from a different operator into your device and see if it still works. If this works your device is not locked. If your device is locked you can get it unlocked by your network provider.

  • What type of devices can the data SIM card be used with?

    • Please ensure that your device is unlocked and not tied to a network. There are no restrictions on what device it can be used in. The SIM works with all data devices and tablets - if inserted to a USB dongle or MiFi mobile hotspot device you can connect your laptop computer to receive data.

  • Should data roaming be turned on or off?

    • Data roaming must be turned on in the device that is being used with the SIMSmart Prepaid SIM.
      If you are going to connect to the device with your smartphone, laptop or tablet, then turn data roaming off on these devices so they connect to the external MIFI or USB device containing the SIMSmart Prepaid SIM and do not connect to the roaming network.

  • Can I use the data SIM for calls and SMS?

    • No this SIM card is only enabled for data

  • Do I need to change any settings?

    • In most countries no APN (Access Point Name) settings are required for this SIM, however if you have any issues connecting to the Internet then try changing the APN name to "fast.m2m", and leave the username and password blank. The settings are likely to be in the Cellular Data section of your device.

  • Can I buy Micro or Nano sized SIM cards?

    • Yes the data SIM is available in any size to fit all devices. Please read your operator's manual if you are unsure which size you need.

  • Can I use the SIM in a Blackberry?

    • Everything will work as normal, except for using BIS which is not currently supported. There is a workaround however - we would recommend that you use a MiFi to tether the signal to your BlackBerry, you will then have full functionality.

  • Does the SIM card expire?

    • The SIM card will only expire if it is not used for a one year period.

  • How do I check my usage?

    • There is a live usage monitor in the 'My SIMs' section of this site. We will also send email alerts to your registered email addresses. You can add registered email addresses at any time, but may not remove the master account email address.

  • Can I change my bundle?

    • If your bundle has expired or all of the data allowance has been used up, you are free to buy any new bundle for any zone. If you wish to change your bundle mid-term, then please see the below question.

  • I want to change my Zone before my bundle has been used up/expired, what can I do?

    • You are able to upgrade the remaining data allowance in your bundle to be usable in the new zone. The top up portal will make it clear how much data you have left and how much this will cost, and you can pay by any of the approved payment methods.

  • Do I need to set up an account?

    • This is optional, but we would recommend doing so. There are many benefits such as access to live usage, email notifications and the ability to link many SIMs under one account. It will also help you to top up in future if you forget or lose your SIM ID.